We collect several types of information about visitors and/or users of our Services. We may collect this information either directly when you provide it to us or automatically as you navigate through the Website. We collect your personal data in a lawful, fairly and transparent manner for specified, explicit and legitimate purpose. Personal data collected are adequate, relevant and limited to what is necessary. We will collect and process your personal data when you register to purchase/create an account, subscribe to a newsletter, contact customer service, or fill out a survey or enquiry form or contact form. When ordering products or services on the Website, you may also be asked to provide a credit card number and other payment-related information. All Payment Information is securely processed and handled by our Payment Partners. In order to place an order, some of the information we ask you to provide is required (e.g. registering an account) and some is voluntary. If you do not provide the necessary data when requested, you will not be able complete the transaction. We may collect certain information that does not by itself identify a specific individual. Such information tells us about your equipment, browsing actions, and the resources that you access and use through the Services, such as your operating system and browser type. We use analytics and similar services to help us deliver a better and more personalized service. We also collect your Internet Protocol (“IP”) address. We use your IP address to diagnose problems with our servers and/or software, to administer our Services, and to gather demographic information. When you contact us for customer support we may collect additional information to resolve your issue.
Personal Identifiable Information: Xtickets will not rent or sell your personally identifiable information to others. Any personally identifiable information you elect to make publicly available on our Website, such as customer reviews, will be available to others. If you remove information that you have made public on our Website, copies may remain viewable in cached and archived pages of our Website, or if other users have copied or saved that information. Subcontractors & Partners: We share personal information necessary to fulfil your order with trusted third parties. We use only processors that guarantees to implement appropriate technical and organizational measures that meet our strict requirements to ensure the protection of your rights. Non-Personally Identifiable Information: We may share non-personally identifiable information (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.) with interested third parties to help them understand the usage patterns for certain Products and those of our partners. Such results consist solely of non-personally identifiable information. Non-personally identifiable information may be stored indefinitely. Instances Where We Are Required to Share Your Information: We will disclose your information where required to do so by law, if subject to summons or other legal proceeding or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Service or to protect the security or integrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of Xtickets, our users or others. Testimonials: We display personal testimonials of satisfied customers on our website in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at [email protected]
We are concerned with protecting your privacy and have rigid procedures & systems for data protection by design and default in place to protect the information against unlawful or unauthorised access, accidental loss or destruction, damage, unlawful or unauthorised use and disclosure. We will also take all reasonable precautions to ensure that our staff and employees who have access to personal data about you have received adequate training. Moreover, our staff and employees are bound by obligations of confidentiality. When you enter sensitive information on our registration or purchase forms, we encrypt that information using secure socket layer technology (SSL). We ensure the proper replication and backup of data as detailed in our data architecture policy and IT operations plan. Xtickets uses an internal protocol for security measures to ensure that outside personnel cannot access our databases. We also apply access restrictions and educate staff members on how to properly handle personal data. All employees also sign a non-disclosure agreement as a part of their contract. In case a personal data breach occurs that could result in a high risk to the rights and freedoms of natural persons, we will notify you immediately in a notification describing the nature of the data breach, describing the likely consequences of the personal data breach and the measures taken to address it. We will not notify you of the breach if our technical and organisational protection measures eliminate the risk of the breach, if the high risk to the rights and freedoms of data subjects is no longer likely to materialize or if it would involve disproportionate effort. In such a case, we will instead organize a public communication or similar measure where the data subjects are informed in an equally effective manner. Please note that even though We use industry-leading measures to protect data, we cannot ensure or warrant the security of any information you transmit to us or guarantee that your information on the Xtickets Service may not be accessed, disclosed, altered or destroyed by breach of any of our industry standard physical, technical or managerial safeguards. No method of transmission over the Internet or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Site, you can contact us at: [email protected]
We also offer settings to control and manage the personal data we have stored about you, including the ability to: Delete Data: You can ask us to erase or delete all or some of your personal data (e.g., if it is no longer necessary to provide Services to you).Amend or Rectify Data: You can edit some of your personal data through your account. You can also ask us to amend your data in certain cases, particularly if it is inaccurate. Object to, Limit or Restrict Use of Data: You can ask us to stop using all or some of your personal data (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g., if your personal data is inaccurate or unlawfully held). Right to Access and/or Obtain Your Data: You can ask us for a copy of your personal data and can ask for a copy of personal data you provided in machine readable form. Consent: We always give you the option to accept or deny your consent to our collection of data when you:
You can withdraw your consent at any time following instructions section 7, without affecting the lawfulness of processing before its withdrawal. Right to Restriction of processing: You have the right to obtain restriction of (limited) processing of a certain data category if: