Privacy Policy

Xtickets would like to uphold a clear and honest policy to its users regarding privacy, usage of this site and handling of personal information. Complying with current laws and regulations, the sections below represent an agreement that the website visitor approve to accept when using this website. The personal data provided to, or collected by, our Services is controlled by Xtickets.in having its office at 4E/4F, Laxmi Industrial Estate, Link Road, Andheri west, Mumbai 400053. If you have any concern about providing information to us or having such information used in any manner permitted in this Privacy Policy, you should not visit our websites or otherwise use our services. This Privacy Policy describes the types of information we may collect from you or that you may provide to us when you visit our website and our practices for collecting, using, maintaining, protecting and disclosing such information. This Privacy Policy applies to information we collect: (i) through our Services, and (ii) in text and electronic messages between you and our Services. By accessing or using our Services, you agree to this Privacy Policy. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT ACCESS OR USE OUR SERVICES. We are not a site targeted to children or those under the age of 16. If you wish to buy products for children under the age of 16, or the equivalent minimum age in the relevant jurisdiction, you are responsible for obtaining consent from the parents/legal guardians of each child you wish to buy products for.

INFORMATION WE COLLECT ABOUT YOU

We collect several types of information about visitors and/or users of our Services. We may collect this information either directly when you provide it to us or automatically as you navigate through the Website. We collect your personal data in a lawful, fairly and transparent manner for specified, explicit and legitimate purpose. Personal data collected are adequate, relevant and limited to what is necessary. We will collect and process your personal data when you register to purchase/create an account, subscribe to a newsletter, contact customer service, or fill out a survey or enquiry form or contact form. When ordering products or services on the Website, you may also be asked to provide a credit card number and other payment-related information. All Payment Information is securely processed and handled by our Payment Partners. In order to place an order, some of the information we ask you to provide is required (e.g. registering an account) and some is voluntary. If you do not provide the necessary data when requested, you will not be able complete the transaction. We may collect certain information that does not by itself identify a specific individual. Such information tells us about your equipment, browsing actions, and the resources that you access and use through the Services, such as your operating system and browser type. We use analytics and similar services to help us deliver a better and more personalized service. We also collect your Internet Protocol (“IP”) address. We use your IP address to diagnose problems with our servers and/or software, to administer our Services, and to gather demographic information. When you contact us for customer support we may collect additional information to resolve your issue.

HOW WE PROCESS YOUR DATA

Retention of Data To be able to provide our service to you, we store information about you (including delivery address and other details you provide when you create an account) as long as you are an active customer and keep your account open. Your account is stored as long as necessary for processing of orders, for referring to customer cases and to collect information about the events you have visited. Where your data is processed By submitting your personal data, you agree to the transfer, storing and processing of your data outside of the country where you reside. We will take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy. Legal basis of the processing The processing of your personal data collected when you register is based on consent as you read and accept the privacy policy before you create an account and give any personal information. Moreover, the processing of your personal data like your IP address, name, surname etc. that we collect to make the payment available, verify your identity, to ensure the security of our website etc. are based on our legitimate interest. Indeed, to manage your account and provide you the service you demand, we have to collect personal data including name, surname, email address, address, connection data etc. Processing your data is also necessary for us to fulfil your order and deliver the services/products. Without the collection of your personal data, we won’t be able to deliver the service you contracted.

HOW WE USE YOUR INFORMATION

We only process your personal data for the purposes described in this Privacy Policy or as otherwise permitted under applicable law. The processing of your personal data for the purposes described is based on your explicit consent or on the necessity to process your personal data for the purposes of legitimate interests. We use information held about you for the following purposes:

  1. a) To develop, fulfil, and execute the contract of sale for the products you have purchased and for any other contract between both parties;
  2. b) To respond to your requests;
  3. c) To provide you with information about our products, which includes sending you commercial information by email or any other similar electronic means of communication (such as SMS), and by calling you. If you are a registered user, you can change your preferences for receiving commercial information by accessing the “My account” section;
  4. d) If you pay for Products using a credit card and/or debit card and/or Internet Banking and/or Wallets, we will transmit your data through the Payment Gateway to process the payment.

HOW WE SHARE YOUR INFORMATION

Personal Identifiable Information: Xtickets  will not rent or sell your personally identifiable information to others. Any personally identifiable information you elect to make publicly available on our Website, such as customer reviews, will be available to others. If you remove information that you have made public on our Website, copies may remain viewable in cached and archived pages of our Website, or if other users have copied or saved that information. Subcontractors & Partners: We share personal information necessary to fulfil your order with trusted third parties. We use only processors that guarantees to implement appropriate technical and organizational measures that meet our strict requirements to ensure the protection of your rights. Non-Personally Identifiable Information: We may share non-personally identifiable information (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.) with interested third parties to help them understand the usage patterns for certain Products and those of our partners. Such results consist solely of non-personally identifiable information. Non-personally identifiable information may be stored indefinitely. Instances Where We Are Required to Share Your Information: We will disclose your information where required to do so by law, if subject to summons or other legal proceeding or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Service or to protect the security or integrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of Xtickets, our users or others. Testimonials: We display personal testimonials of satisfied customers on our website in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at [email protected]

HOW WE PROTECT YOUR INFORMATION

We are concerned with protecting your privacy and have rigid procedures & systems for data protection by design and default in place to protect the information against unlawful or unauthorised access, accidental loss or destruction, damage, unlawful or unauthorised use and disclosure. We will also take all reasonable precautions to ensure that our staff and employees who have access to personal data about you have received adequate training. Moreover, our staff and employees are bound by obligations of confidentiality. When you enter sensitive information on our registration or purchase forms, we encrypt that information using secure socket layer technology (SSL). We ensure the proper replication and backup of data as detailed in our data architecture policy and IT operations plan. Xtickets uses an internal protocol for security measures to ensure that outside personnel cannot access our databases. We also apply access restrictions and educate staff members on how to properly handle personal data. All employees also sign a non-disclosure agreement as a part of their contract. In case a personal data breach occurs that could result in a high risk to the rights and freedoms of natural persons, we will notify you immediately in a notification describing the nature of the data breach, describing the likely consequences of the personal data breach and the measures taken to address it. We will not notify you of the breach if our technical and organisational protection measures eliminate the risk of the breach, if the high risk to the rights and freedoms of data subjects is no longer likely to materialize or if it would involve disproportionate effort. In such a case, we will instead organize a public communication or similar measure where the data subjects are informed in an equally effective manner. Please note that even though We  use industry-leading measures to protect data, we cannot ensure or warrant the security of any information you transmit to us or guarantee that your information on the Xtickets Service may not be accessed, disclosed, altered or destroyed by breach of any of our industry standard physical, technical or managerial safeguards. No method of transmission over the Internet or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Site, you can contact us at: [email protected]

UPDATING OR CORRECTING YOUR PERSONAL DATA

We also offer settings to control and manage the personal data we have stored about you, including the ability to: Delete Data: You can ask us to erase or delete all or some of your personal data (e.g., if it is no longer necessary to provide Services to you).Amend or Rectify Data: You can edit some of your personal data through your account. You can also ask us to amend your data in certain cases, particularly if it is inaccurate. Object to, Limit or Restrict Use of Data: You can ask us to stop using all or some of your personal data (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g., if your personal data is inaccurate or unlawfully held). Right to Access and/or Obtain Your Data: You can ask us for a copy of your personal data and can ask for a copy of personal data you provided in machine readable form. Consent: We always give you the option to accept or deny your consent to our collection of data when you:

  1. Become a customer, create an account and tick the box “I accept the Terms and Conditions and the Privacy Policy”
  2. When you browse our website and view the Cookie Message.

You can withdraw your consent at any time following instructions section 7, without affecting the lawfulness of processing before its withdrawal. Right to Restriction of processing: You have the right to obtain restriction of (limited) processing of a certain data category if:

  • The accuracy of the personal data is contested (allowing for a period enabling us to verify the accuracy of the personal data)
  • The processing is unlawful, and you oppose the erasure of the personal data and requests the restriction of their use instead;
  • We no longer need the personal data for the purposes of the processing, but it is required for the establishment, exercise or defence of legal claims.

Right to Data Portability: You have the right to receive the personal data concerning you, which you have provided us, in a structured, commonly used and machine-readable format. You also have the right to transmit this data to another controller, the processing is based on consent and/or carried out by automated means. Right to Object: As an internet user, you have the right to object, on grounds relating to your particular situation, to processing of personal data concerning you that is based on legitimate interest and used for direct marketing or profiling. If such a claim is made by you, We shall no longer process the personal data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedom or for the establishment, exercise or defence of legal claims. You may change your personal data associated with your account on your “My Account” section. You may also access, request deletion, and correct your personal data by submitting a data request through our Customer Care team or by writing to us at the addresses at the end of this Privacy Policy. Right to complaint: You have the right to lodge a complaint with a supervisory authority on GDPR aspects.

SECTION 8 – CHANGES TO POLICY

You may choose to close your account in which case we will delete your information, within 60 days of your request. However, we may retain your personal data even after you have closed your account if reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, enforce our Terms of Service or Website Use Policy, or fulfill your request to “unsubscribe” from further messages from us. We will retain de-personalized information after your account has been closed. You can close your account by requesting it through our contact page If you would like to access the information that we have about your use of and access to our Services, please request it through our contact form or by writing to us at the addresses at the end of this Privacy Policy. You can also ask us to stop using all or some of your personal data (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g., your personal data is inaccurate or unlawfully held) by submitting a data request through Customer Support or by writing to us at the addresses at the end of this Privacy Policy.

SECTION 9 – CONTROLLER

You can access some of the information that we collect about you. For example, by logging into your account, you can access information regarding recent orders; certain personal data we maintain about you; your communication preferences; and other settings. You can ask us for a copy of your personal data in machine readable format on our contact form. If you have questions on this process, please contact our Customer Care team. You may also contact us by submitting a data request by writing to us at the addresses at the end of this Privacy Policy, and we will consider your request in accordance with applicable laws. With respect to your communications preferences, you can unsubscribe from newsletters by following the instructions included in the newsletter you receive, or you can log into your account and update your newsletter and email subscription options. If your email address has changed and you would like to continue to receive newsletters, you will need to access your account, update your email address information in your account, and sign up again for the newsletter. Occasionally, we may send out service emails regarding the fulfilment of your order. These emails you cannot unsubscribe too as they are necessary for us to be able to provide our full service to you. You also have choices with respect to cookies, as described in our Cookie Policy. By modifying your browser preferences, you may be able to choose to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies some parts of our Websites may not work properly in your case. We agree to respect the privacy of your personal information and to guarantee your rights to access, rectify, cancel, and oppose by writing to us via our contact form at the end of this Privacy Policy with the subject “GDPR Rights”. If necessary, we may request that you provide a copy of your ID card, passport, or another valid document to identify you. You hereby guarantee that the personal information you provide is correct and accurate, and you agree to inform us of any change to said information. You will be held solely responsible for any loss or damage caused to the Website, the person in charge of the Website, or to a third party, as a result of providing incorrect, inaccurate, or incomplete information on the registration forms. We processe Personal Data both as a Processor and as a Controller, as defined in the Directive and the GDPR:

SECTION 11 – TRANSFER OF DATA INTERNATIONALLY

Please be aware that you are sending information (including Personal Data) to ____ where our servers are located. That information may then be transferred to other countries outside of your country of residence, depending on the type of information and how it is stored by us. However, our collection, storage and use of your Personal Data will at all times continue to be governed by this Privacy Policy. Changes to our Privacy Policy All changes to this Privacy Policy are effective when they are posted on this page. When we change the policy in a material manner, we will let you know via email and/or a prominent notice on our Site, when the change becomes effective. Privacy Contact If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this website, please contact us via the Contact Form or send mail to: [email protected]   Updated on 06thSeptember 2018