Terms & Conditions

Please read through the following sections carefully and make sure you fully understand the contents of this agreement prior to the use of the website and/or services. By using this website, you are deemed to have read and agreed to these terms and conditions.

The following terms are a binding agreement between Ten on Ten Hospitality & Events Pvt Ltd. (referred to as The Company, Ourselves, We and Us), and yourself (Client, Customer, You and Your refers to you). Any use of the mentioned terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.


1.1 Accepting Terms and Conditions
This website or platform is presented to you, the customer, on the condition of your acceptance of the terms, conditions, and notices contained herein. Your use of this website or platform constitutes your agreement to all the terms and conditions.

1.2 Financial Responsibility
You assume financial responsibility for all transactions made under your name. You must be over 18 years old in order to make a purchase and have the legal capacity to make the transaction.

1.3 Assortment of products and services
Our assortment of items for sale is not binding and is subject to change without prior notice.


2.1 Limited Use
This website or platform is for your personal and non-commercial use. The content and information (including, without limitation, prices, texts and photos), as well as the framework used to offer such content and information, belongs to the Company or its partners.

Consequently, you agree not to use this website or platform and its contents or information for any commercial or non-personal purpose. You agree not to transform, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell or re-sell any information, software, products or services obtained from this website or platform.

You agree not to use this website or platform for any purpose that is unlawful or prohibited by these terms and conditions.

2.2 Copyrighted Materials
All contents of this website are: ©2019 Ten on Ten  Hospitality and Events Pvt Ltd. All rights reserved. This website or affiliated platforms are trademarks of the Company. Other products, brand names, services or company names mentioned on the web page may be the trademarks of their respective owners.

2.3 Disclaimer of Warranty
The content of this website or platform has been carefully prepared and is regularly updated. Nevertheless, the Company cannot guarantee that the totality of information is perfectly accurate and free of error. Hence, the website is provided “as is”, without any type of warranty. You agree that this website may not be error free and acknowledge that no warranties are provided.

2.4 Liability Disclaimer
The Company  shall, in no case, be liable for any direct or indirect damage arising from the use of this website or platform, including the delay or inability to use it, any information, product or service, whether based on contract, tort or strict liability; even if the Company has been advised of possible damage.

2.5 Termination
The Company  reserves the right to permanently cancel or terminate the privileges of a user in case the user breaches these terms and conditions by using the website improperly.


3.1 Requesting a Quote
When the customer fills in the form “Enquire Now” on the website, he/she will soon be contacted by one of our representatives. Once the customer has received information and has chosen what packages or tickets to purchase, he/she will be able to complete the purchase through either credit card payment or bank transfer. A personal representative will be available throughout the process and can provide the customer with help or information at any time.


4.1 Alternative Seating
The Customer accepts that the Organizer may change the location of the seating at its own discretion. The Company reserves the right to provide alternative tickets of equivalent value if the ordered tickets become sold out or unavailable by the time of the order conclusion.

The Company does its best to fulfil clients’ seating requests. However, the Company can in no way be held responsible if a customer’s request cannot be satisfied or if seats are not adjoining.

4.2 Non-fulfilment of Orders
If the Company is unable to provide the ordered tickets or alternative tickets, the Company shall notify the customer about the non-fulfilment of the order. In this case, the Company shall offer the customer an alternative solution with different conditions, such as a credit voucher or a refund. The Company shall in no way be liable for any other expenses or prejudice to the customer relating to alternative tickets or non-fulfilment, including but not limited to any costs relating to travel or accommodation.

4.3 Pick-Up
For various reasons, such as reducing costs and delivery time for clients etc., tickets for some venues can be available for “pick-up” at an event instead of being shipped by courier. If your order is on Pick-Up, and therefore needs to be collected directly at the site of the event, an e-voucher will be needed to collect your tickets. This e-voucher will be emailed to you. It is mandatory that you bring this e-voucher as well as a valid Photo ID to collect your tickets.

4.4 E-tickets
E-tickets are used for some events. An e-mail will be sent out to the customer to inform him/her when his/her e-ticket is available. The printed e-ticket, with a secured bar code, is used to enter the event. This document is strictly confidential and must not be reproduced, communicated or sold to anyone.

4.5 Injury, loss and theft
The ticket holder must comply with the event’s safety regulations and announcements when attending the event. The Company does not assume any responsibility for injury, loss, theft or costs as a result of attending an event.

4.5.1 The Company cannot be held responsible for loss or theft of tickets purchased by the client.

4.5.2 In relation to hospitality venues, facilities, vehicles or any other property associated with tickets, The Company accepts no liability for loss, damage or injury to any person or any property, howsoever caused. Customers accept full responsibility and liability for any damages or losses that result from customers’ actions or negligence.

4.5.3 It is the customer’s responsibility to ensure they have the appropriate insurance coverage when traveling and attending the event.

4.6 Event Age Restrictions
It is the responsibility of the client to enquire about age restrictions for an event. The Company cannot be held liable for a client’s failure to comply with age restrictions imposed by an Organizer.

4.7 Event Transportation
It is your responsibility to attain a transportation method to the event to which you have bought tickets. The Company is not liable for any delays or failure of transportation to the event caused by third parties or external factors such as weather or traffic. The third parties or Organizer’s may provide their own terms and conditions.

4.8 Event Regulations
Each event Organizer has its own regulations of items that are allowed inside the venues (including, but not limited to, food and drinks). It is your responsibility to be aware of these regulations and to abide by the Organizer’s rules.


5.1 Taxes
All prices shall exclude any applicable Taxes, unless otherwise indicated

5.2 Service Charge / Convenience Fee
The service charge fee, if applied, differs according to the event and is used to cover the costs incurred by the Company in servicing your ticketing arrangements.

5.3 Ticket Face Value
The price printed on your ticket may not always be coherent with what you paid for it in your booking. This is due to tickets being provided by manifold suppliers at different prices to which we may add a mark-up. Further, the Company may also be subject to paying service charges to suppliers and/or taxes, which the face value of a ticket may not always indicate.

5.4 Ticket price changes
The Company reserves the right to change ticket prices. Changes will not affect the prices of tickets already ordered and paid for. The purchase price of a ticket is guaranteed at the time of the payment, validated by the Company.

5.5 Pricing Errors
In case an honest error concerning a ticket price displayed on our website or shared, we reserve the right to ask for the difference in payment before confirming an order and releasing tickets, or to cancel the order.

5.6 Discounts
The Company has the right to change, add or withdraw discounts/vouchers at any time without notice. Any discounts or vouchers cannot be redeemed for cash, and must be used before their expiry date. If the discount is ever greater than the booking value, the discount will be deemed to match the order’s total value. In case the discount or voucher currency is different from the booking currency, the converted value stated by the Company cannot be disputed. You agree to not use discounts/vouchers in a fraudulent manner; attempts to obtain and use voucher codes unlawfully may lead to prosecution. The Company reserve the right to require the discount/voucher value back from the customer in case of fraud.

5.7 Payments
The customer is entitled to pay the purchase price through a credit card or by bank transfer in accordance with the related payment methods and instructions. Banking expenses, related to a purchase done via bank transfer, shall be borne by the customer.

All bank transfers have to be processed within a time frame specified in the notification e-mail. For any delays, the Company reserves the right to cancel the order.

5.8 Currencies
The majority of the payments are made in USD/ Euros (EUR) / Pounds (GBP), based on the official exchange rate of the day. Please note that no hidden charges or currency exchange fees are applied to your order by our Company. In some cases, foreign exchange rate fees may be applied by your bank for which you shall be liable to pay.


6.1 Delivery Method
Delivery of printed tickets and accessories shall be made by the Courier  to the address determined by the customer on the checkout/booking page. Gift certificates are sent in advance by normal post upon order confirmation.

6.2 Delivery Address
6.2.1 It is the responsibility of the customer to provide the correct address at which he/she will be able to receive the delivery. The Company cannot be held responsible for any errors made herein.

6.2.2. If the customer wishes, for any reason, to have tickets shipped to a different address than the shipping address indicated during the booking, it is the responsibility of the customer to contact the Company  in due time before the scheduled date of delivery and provide the full address details in writing. The Company  will modify this information accordingly in the customer’s dedicated customer account. The Customer must confirm the address modification in order for it to be valid.

6.2.3. If the customer’s destination country changes, this might incur a higher shipping amount; the customer is bound to pay the difference.

6.3 Delivery Time

6.3.1 Tickets are generally delivered two to four weeks prior to the event, depending on when the event Organiser prints the tickets. In case of an exception, customers are notified by e-mail. The Customer shall immediately notify the Company  via e-mail if tickets have not been delivered by the seventh day preceding the event. If the ticket order is placed within a month before the event, tickets might be delivered up to one week prior to the event, even though the Company will do its best to deliver them as soon as possible.

6.3.2 Tickets are delivered by Courier company during working hours, thus it is the responsibility of the customer to provide a delivery address where he/she or someone of the customer’s confidence can sign for the tickets during the day.

6.4 Shipping Service Terms and Conditions
The general terms and conditions of the courier company shall be applicable to the delivery of tickets.

6.5 Loss or Damage of delivery
The Company is not responsible for any loss or damage once the order is delivered to the address indicated by the customer.


7.1 E-mail Communications
Our primary method of communicating all types of information regarding tickets, booking, events and other important information will be e-mail. The customer acknowledges and accepts that this method will be used for our communication and agrees to receive any communications from us electronically. Customers are responsible for ensuring that their e-mail address is correct and up-to date, and that they are able to receive e-mail communications from the Company.


8.1 Cancellation
Once the client confirms and pays his/her order, neither cancellation nor reimbursement is accepted.


9.1. Failure to Perform
The Company shall not be liable to the customer for any failure to perform any obligation under this Agreement arising from any cause or causes beyond the Company’s reasonable control. This includes, but is not limited to, any Act of God, terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, strike, epidemic, earthquake, extreme weather, flood or any other natural or man-made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. If affected by such event, the Comapny shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

9.2 Event  Calendar Modification
the Company  is not responsible for any modification of an event calendar. The Company promotes and sells tickets for specific events, and not dates. Therefore, if the event organization or governing body decides, for any reason, to change the date of an event, the Company cannot be held responsible and is not obliged to inform clients. No reimbursement will be possible in the situation stated above.

9.3 Reimbursement from Organiser
In some cases, when an event is cancelled by an Organiser, you may be entitled to a refund. The amount of any potential refund provided is dependent on the Organiser of the event and the circumstances of each case in question. The refund may not include service and delivery fees and the Company ticket margin/commission. Please note that if an event Organiser is not providing a refund for a cancelled event, the Company is not in any way responsible for providing refunds.


Law of India, applies to any matter arising out of the use of this website and the sales of tickets.


Please see conditions for privacy at this following link : https://xticketsglobal.com/privacy-policy/